Does Eio.com accept phone, fax, email or mail orders?
You may place your order online or call customer service at 1-877-746-7346 and place your order over the phone.
I didn't see an order confirmation page. Was my order submitted successfully?
If you didn't see an order confirmation page even though you clicked the Place my order button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Contact our Customer Service Department at 1-877-746-7346 to make sure your order was received.
I think I may have inadvertently placed a duplicate order. What should I do now?
Call Eio.com customer service at 1-877-746-7346. We will void the order for you as long as it has not yet been invoiced or shipped.
Is the Eio.com website secure? What security features are in place to safeguard my information?
Security is a top priority at Eio.com. When you submit
sensitive information via the website, your information is protected both
online and offline.
When our registration/order form asks you to enter sensitive
information (such as your credit card number), that information is encrypted
and is protected with the best encryption software currently available in the
industry - SSL. Eio.com uses the most advanced form of SSL software available:
128-bit encryption by GeoTrust. To learn more about SSL, follow this link www.GeoTrust.com
After I submit an order with Eio.com, how will I be advised of the order's progress?
Eio.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
I checked my order status online and was advised that my order has been canceled. Why?
If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is canceled. Eio may reinstate a canceled order; you'll have to call Eio.com customer service at 1-877-746-7346 if you believe there's been an error.
Can I add, change or remove items from my order after it has been submitted?
Once an order is submitted it can only be amended or edited by calling Eio.com customer service at 1-877-746-7346. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method.
May I combine two separate orders to save on shipping costs?
We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.
Can I reactivate an order that has been voided/cancelled?
No, you'll have to re-order online or call Eio customer service at 1-877-746-7346.
May I take advantage of a manufacturer mail-in rebate through Eio.com?
For your convenience, Eio.com advertises current Manufacturer rebates on our website.
Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Eio.com Customer Service at -877-746-7346 if you're unable to locate an item.
How do I change my Eio.com login ID?
1. Click the My Account button located at the top middle of the Eio webpage.
2. Under the Account Information tab change your Eio.com login ID by updating your email address accordingly. You must be logged in.
Does Eio.com sell or release my personal information?
Eio.com respects your privacy. We
will not under any circumstances sell or release your information to anyone
Does Eio.com offer a paper catalog?
No. Our online catalog at www.Eio.com is our only catalog.
Can I back order an item that is out-of-stock?
Yes, you can back order certain items even when they are sold out or out-of-stock. However, most of our items are not eligible for backorder.
A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.
How do I use Eio.com's shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, you may estimate the shipping charges by clicking the estimate shipping link under the subtotal. If everything meets your satisfaction, click "proceed to secure checkout" returning customers may login. If you're a new customer, fill out the information below new customer section. After login or new account setup select a shipping method for your order once all information is complete click the place order button.