Why must Eio.com verify my shipping address?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.
What payment methods does Eio.com accept?
• Discover Network
• American Express
• Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
Does Eio.com charge sales tax?Eio.com charges the appropriate state and/or local sales tax for any order shipping to California.
California residents are charged sales tax as follows:
For further information concerning California sales tax, please refer to www.boe.ca.gov
Is the Eio.com website secure? What security features are in place to safeguard my information?
Security is a top priority at Eio.com. When you submit
sensitive information via the website, your information is protected both
online and offline.
When our registration/order form asks you to enter sensitive
information (such as your credit card number), that information is encrypted
and is protected with the best encryption software currently available in the
industry - SSL. Eio.com uses the most advanced form of SSL software available:
128-bit encryption by GeoTrust. To learn more about SSL, follow this link www.GeoTrust.com
I have a Reseller's permit in California. How do I implement the permit with Eio.com?Please review our Become
a Reseller page, located in our Customer Support section. If you still have questions after reviewing the directions, please send us an email or contact us directly at 1-877-746-7346 for further information.
Why is there a purchase order field provided in the order form?
It is there for reference only. This is where you can save your Company's Purchase Order number if they have assigned one to that order.
Why was my credit/debit card declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.
Does Eio.com know specifically why my credit/debit card was declined?
Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, your order will be voided.
May I pay using a check or a money order?
You can place an order and pay by check or money order by clicking the radio button "Check or Money Order" in the payment section. You will then be instructed on how to proceed with your order. You will have to make the check payable to Electronic Inventory Online, Inc. write the order number on your check, print your confirmation, wrap the check or money order in it and send it to:
22412 Normandie Ave #A
Torrance, CA 90502
Ref: (write order number here)
We must receive your payment within 7 days of the day you place your order, or your order will be cancelled.