How do I get my tracking number?
The tracking numbers for each day's shipped orders are automatically emailed. Alternatively, you can check your order status online to find out your tracking number.
My tracking number is not working. What should I do?
Tracking numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by FedEx right away. In either case, please wait a day or two for all items in your order to arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with FedEx.
How do I contact FedEx?Phone: 1-800-GO-FEDEX (1-800-463-3339)
FedEx has my package but they have not delivered it yet. Why?
Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local FedEx hub. Eio.com would always like for your packages to be delivered ASAP. If FedEx is holding them, please contact FedEx.
Why was a UPS InfoNotice left on my door?
A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.
* If the packages Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.
* If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?
Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
What time will UPS make its next delivery attempt?
If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.
What is the purpose of the UPS InfoNotice barcode and barcode number?
The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages.
To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.
In the U.S., you can track, locate, and verify the arrival of your packages by calling 1-800-833-9943.
Does Eio.com pay the return shipping cost for defective merchandise?
No, Eio.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Eio.com, we will replace the item and ship the replacement to you at no charge. Eio.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
When will my UPS package arrive?
In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.
I will not be available to receive my package(s) when UPS returns. What are my options?
There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery.
You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following four options:
* Reschedule Delivery: Reschedule a date for delivery at the original address.
* Return to Shipper: Return your package to the shipper.
How can I obtain additional support for my UPS delivery?
For additional information, please call the customer service telephone number listed on your UPS InfoNotice.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Eio.com Customer Service at -877-746-7346 if you're unable to locate an item.
Does Eio.com deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, Eio.com cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.
Does Eio.com deliver to P.O. Boxes?
Yes, P.O Box orders are shipped by the United States Postal Service and usually take one to two business days to process.
Why was my order sent in multiple packages when it all could have fit in one box?
Eio.com may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is that Eio.com uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.
Why did FedEx separate my packages?
Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages.
Is it possible to request that FedEx hold my package(s)? Can I have a package re-routed to a different address?
Due to fraud concerns, Eio.com does not give FedEx consent to hold packages for customers to pick up at their local FedEx facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, Eio.com will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.
Does Eio.com ship internationally?
Yes, although some countries may be excluded due to high levels of fraud.
How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.
Can Eio.com use registered mail for my APO/FPO order?
Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the standard service offered by the United States Postal Service to keep rates as low as possible.
Does my expedited shipping option (Next Day Air, 2nd Day Air, etc.) ensure my order will be shipped out the same day it is placed?
Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an order shipped using next day air will arrive in one business day from the day it is shipped.