This notice describes the Store Policy of ELECTRONIC INVENTORY ONLINE, INC. ("us," "we," or "Company"), the owner and provider of EIO.COM (the "Site"). By visiting the Site and/or placing an order for products and/or services, you ("Customer") are expressly accepting the Store Policy described herein.
I. RESERVATIONS: The Company reserves the right to refuse and/or suspend access and/or service to the Site to anyone for any reason.
II. PRODUCT AVAILABILITY: The availability of any product advertised on the Site is not guaranteed. Merchandise is sold on a first-come first-serve basis.
III. PRICING: Pricing advertised on the Site is subject to change at any time without notice.
IV. COUPON POLICY: Customers may use (1) coupon per order. Coupons cannot be combined with any other discount or promotion. We reserve the right to refuse and/or suspend the use of any coupon at any time without prior notice.
V. FREE SHIPPING: Products advertised with "Free Shipping" will be shipped via the “Ground” shipping method of our choice. Ordering a product advertised with "Free Shipping" with products which are not advertised with "Free Shipping" will result in the removal of shipping charges for the advertised product only. Free shipping is not available for orders shipping outside of the United States.
VI. PAYMENT METHODS: We accept all major credit cards including Visa, MasterCard, American Express and Discover. For payments by Check or Money Order, please allow up to 5 business days from receipt of payment for your order to be processed and shipped. For payments made by Wire Transfer (TT), please allow up to 5 business days from receipt of payment for your order to be processed and shipped (a $15 USD service charge will be applied to all orders paid by Wire Transfer).
VII. ORDERS: Orders are processed and shipped as quickly as possible in the order in which they are received (see HANDLING TIMES). Orders placed outside of normal business hours will be received the following business day.
VIII. CANCELLATIONS: Any order placed on the Site may be cancelled at any time prior to the order being shipped. Orders that have requested a cancellation after the funds have been captured are subject to a cancellation fee of 10% on a case-by-case basis to help cover non-recoverable expenses incurred from processing your order. Orders that have been shipped may not be cancelled and must be returned in accordance with our Returns Policy. Final Sale / Non-cancellable Non-returnable products cannot be cancelled for any reason without prior written consent (see FINAL SALE / NON-CANCELLABLE NON-RETURNABLE). Services, once rendered, cannot be cancelled for any reason.
IX. BACK ORDERS: Back orders will be kept on order unless otherwise specified by the Customer at the time of purchase. Back orders may be cancelled at any time in accordance with our cancellations policy (see CANCELLATIONS).
X. HANDLING TIMES: Orders placed on the Site are subject to our handling times indicated on a per-product basis. Orders containing multiple products are subject to the handling time of the product with the greatest handling time. Some orders cannot be processed within our stated handling time including orders that are out of stock, orders containing products that are oversize / require special handling, or services with a specified start date. Orders placed on the Site using any Expedited or Express method of shipping may be prioritized but are not exempt from our stated handling times. Handling times are provided as an estimate only and are not a guarantee by the Company.
XI. SHIPPING FEES: Shipping fees are non-refundable once the shipping service requested by the customer has been rendered by the shipping company.
XII. SHIPPING SUBSTITUTIONS: When unavailable, we may modify the selected shipping service selected during checkout to an alternative service that is available. Unless otherwise specified, the alternative service will have the same estimated delivery date as the unavailable shipping service.
XIII. DOMESTIC SHIPPING: Unless otherwise specified, all domestic orders placed on the Site include tracking information provided by the shipping company. Orders containing high-value items may require signature confirmation on delivery at our discretion.
XIV. INTERNATIONAL SHIPPING: Unless otherwise specified, all international orders placed on the Site include tracking information provided by the shipping company. Orders containing high-value items may require signature confirmation on delivery at our discretion. International customers ordering from the Site are responsible for all customs duties, taxes or any other fees associated with the delivery of their ordered merchandise.
XV. SHIPMENT REDIRECT: The Company will not authorize any carrier to hold a package for pickup at a local distribution facility on behalf of any Customer. Similarly, the Company will not authorize any carrier to deliver a package to an address other than the address specified at the time of purchase on behalf of any Customer.
XVI. UNDELIVERABLE ORDERS: Orders that are undeliverable may be returned to the Company at the carrier's discretion. In the event that an order is returned to the company as undeliverable, the Customer may request that the item be reshipped; however, the Customer is responsible for any additional shipping charges or fees. If the Customer cannot be contacted to arrange reshipment, the order will be considered “Returned” and processed in accordance with our Returns Policy.
XVII. FINAL SALE / NON-CANCELLABLE NON-RETURNABLE: Products that are Final Sale / Non-cancellable non-returnable (NCNR) are identified on the product detail page. Any product advertised as Final Sale / NCNR may not be cancelled or returned for any reason without prior written consent.
XVIII. PRODUCT REVIEWS: Product reviews provided by any third-party are available for informational purposes only. Any information provided in such product reviews shall not be construed as fact, guarantee, assurance or opinion of the Company.
XIX. CURRENCY TYPES / EXCHANGE RATES: Prices on the Site are shown and billed in US Dollars (USD). Due to the daily change in currency rates, we will not be held responsible for any conversion / exchange rates or currency amount differences that may affect your purchase of products or services on the Site.
XX. FRAUD: In order to prevent fraud, we reserve the right to obtain further information not provided during the checkout process from the card or account holder to verify that an order placed on the Site is legitimate. We reserve the right to delay, suspend and/or cancel an order if we feel that the order may be fraudulent. However, the Company does not assume any duty to investigate possibly fraudulent transactions other than where required by law.
XXI. PAYMENT DISPUTES: All payment disputes including credit card disputes will be processed in a timely manner by the Company. When disputes are granted in favor of the company, the Customer may be responsible for any processing or legal fees associated with the dispute in order to contribute to expenses incurred, legal or otherwise, in handling the dispute.
XXII. CHANGES TO STORE POLICY: We reserve the right, at any time and without notice, to add, change, update, and/or modify this Store Policy, simply by posting such addition, change, update, and/or modification on the Site without any other notice. Any such addition, change, update and/or modification will be effective immediately upon posting to the Site.
II. TYPES OF INFORMATION WE COLLECT:
B. PERSONAL INFORMATION: In order for you to purchase products that are offered on the Site, we require that you provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (1) Contact Data (such as your name, mailing address, billing address, country of residence, telephone numbers and e-mail address(es)); (2) Financial Data (such as your credit card number, expiration date, CID number, and the name of the issuing financial institution); and (3) Demographic Data (such as your zip code, date of birth, gender and income). In addition to the Personal Information listed above, anytime you communicate with us by e-mail, telephone, facsimile or if you complete any of our online registration forms, reviews, surveys, or contest entries, the information you provide therein may be collected as Personal Information.
III. USES OF THE INFORMATION WE COLLECT:
A. INTERNAL COMPANY USE OF INFORMATION: We use your Personal Information and Traffic Data: (1) to send you information about our Company, the Site, our products and services, and promotional material from our partners and/or affiliates; (2) to communicate with you about your orders and/or shipments; (3) to verify your qualifications for certain products and/or services; (4) to bill you for products and/or services that you purchase on the Site; (5) to process and ship your orders; (6) to customize and tailor your experience on the Site; (7) to display content that we think might interest you and (8) to meet your overall preferences and satisfaction.
D. USER CHOICE REGARDING COLLECTION, USE, AND DISTRIBUTION OF PERSONAL INFORMATION: You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Site, however you will not be able to access and use those portions of the Site that require your Personal Information, such as making purchases of products and services through the Site. If you do not wish to receive information and promotional material from us or from some of our partners and/or affiliates, you may select the appropriate "opt-out" option each time we ask you for Personal Information, as discussed below.
F. SECURITY OF PERSONAL INFORMATION: While total security of your Personal Information is presently unavailable anywhere on the Internet or anywhere else for that matter, we implement several security strategies so as to reasonably secure your Personal Information. First, access to your Personal Information is restricted within our Company and only certain employees are authorized to access your Personal Information when necessary. Second, we provide you with the capability to transmit your Financial Data to us via a secured and encrypted Shopping Cart platform that has been certified through the Visa Payment Application Best Practice (PABP) specification. Finally, we implement other secured and encrypted technologies that will allow you to transmit Personal Information to us so long as it is also supported by your computer’s web browser. There are several steps that you can take to protect your Personal Information: (1) when using a public computer make sure no one is viewing the information you are inputting and ensure that you have properly “logged off” the Site before leaving and (2) never give your Site username or password to anyone and do not save it in a location that may be accessed by others. To reiterate, the Site has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, or alteration to you or to any third party.
G. ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION: We maintain a procedure in order to help you confirm that your Personal Information remains correct and up-to-date. At any time, you may visit your personal profile by logging into your EIO.COM account or you can also contact us during our normal business hours and one of our representatives will be happy to assist you. Through your personal profile you may: (1) review and update your Personal Information that we have already collected; (2) choose whether or not you wish us to send you information about our Company or promotional material from us or some of our partners and/or affiliates; and/or (3) choose whether or not you wish for us to share your Personal Information with third parties.
1. LOST OR STOLEN PERSONAL INFORMATION: You must promptly notify us if your credit card information, user name, and/or password is lost, stolen, or used without your permission. In such an event, we will remove that credit card number, user name, and/or password from your account and update our records accordingly. If your Personal Information is used without your knowledge and authorization, we advise you to contact the appropriate legal authorities immediately.
2. OTHER WEBSITES, LINKS AND/OR WEB RELATED INTERFACES: The Site contains access to other websites, links and/or web related interfaces (“Links”). We are not responsible for the privacy practices or the content of such Links and your use of those Links is at your own risk. We shall not be liable in any manner or form to you or any third party for any damages and/or injuries that may occur from the use of those Links. Therefore, it is recommended that you read and review those Links policies before use.
When you are required to open an account to use or access the Site or Service, you must complete the registration process by providing the complete and accurate information requested on the registration form. You may also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify Company immediately on any unauthorized use of your account, user name, or password. Company shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by Company, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your account or password
III. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS: When accessing the Site or using the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, "Content") in violation of Company’s or any third party's copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of company’s or third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third party rights rests solely with you.
V. COPYRIGHT INFRINGEMENT: Company has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. Company has adopted a policy that provides for the immediate suspension and/or termination of any Site or Service user who is found to have infringed on the rights of Company or of a third party, or otherwise violated any intellectual property laws or regulations. Company's policy is to investigate any allegations of copyright infringement brought to its attention. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want Company to delete, edit, or disable the material in question, you must provide Company with all of the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (c) identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Company to locate the material; (d) information reasonably sufficient to permit Company to contact you, such as an address, telephone number, and if available, an electronic mail address at which you may be contacted; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. For this notification to be effective, you must provide it to Company's designated agent at:
Manager of Website Affairs, 3102 Kashiwa St.,Torrance CA 90505 United States
VII. WARRANTIES: Company hereby disclaims all warranties. Company is making the site, the services and the merchandise offered for sale through the site (“merchandise”) available "as is" without warranty of any kind. You assume the risk of any and all damage or loss from use of, or inability to use, the site, the services or the merchandise. To the maximum extent permitted by law, company expressly disclaims any and all warranties, express or implied, regarding the site, the service and/or the merchandise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, suitability, title or noninfringement. Company does not warrant that the site, the service or the merchandise will meet your requirements or that the operation of the site, the service or the merchandise will be uninterrupted or error-free.
VIII. LIMITED LIABILITY: Company's liability to you is limited. To the maximum extent permitted by law, in no event shall company be liable for damages of any kind (including, but not limited to, special, incidental, or consequential damages, lost profits, or lost data, regardless of the foreseeability of those damages) arising out of or in connection with your use of the site, the services, the merchandise or any other materials or services provided to you by company. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action, whether in law or in equity.
IX. AFFILIATED SITES AND THIRD PARTY CONTENT: Company has no control over, and no liability for any third party websites or materials that may be accessible or viewed on the Site. Company works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Company nor the Site has control over the content and performance of these partners, affiliate sites, and third party providers, Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites and/or third party providers, and Company assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.
X. PROHIBITED USES: Company imposes certain restrictions on your permissible use of the Site and the Service. You are prohibited from violating or attempting to violate any security features of the Site or Service, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b) attempting to probe, scan, or test the vulnerability of the Service, the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site or Service, overloading, "flooding," "spamming," "mail bombing," or "crashing;" (d) using the Site or Service to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Service; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by Company in providing the Site or Service. Any violation of system or network security may subject you to civil and/or criminal liability.
XII. COPYRIGHT AND TRADEMARKS: Trademarks & Logo's appearing on this site are property of their respective owners, while all other contents of the Site and/or Service are: Copyright © 2009-2016, ELECTRONIC INVENTORY ONLINE, INC., 660 Maple Avenue, Torrance, CA 90503-5001. All other rights are reserved.
EIO.com, EIO, ELECTRONIC INVENTORY ONLINE and ELECTRONIC INVENTORY, INC. are all trademarks of ELECTRONIC INVENTORY, INC. and your use of those trademarks are strictly prohibited without the express written consent of ELECTRONIC INVENTORY, INC. The absence of a name or logo in this list does not constitute a waiver of any and all intellectual property rights that ELECTRONIC INVENTORY, INC. has established in any of its product, feature, or service names or logos.
XIII. RISK OF LOSS: All Merchandise purchased from the Site is subject to the condition that the risk of loss and title for such Merchandise shall pass to you once we deliver it to the shipping carrier.
XIV. DESCRIPTION OF MERCHANDISE: The Company will try its best to describe the Merchandise offered on the Site as accurately as possible. Yet, Company does not warrant that the descriptions of Merchandise found on the Site are accurate, comprehensive, or that they should be relied upon. If Merchandise offered on the Site is not as described, your sole remedy shall be to return it in its unopened and unused condition.
XVII. NO LICENSE: Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by Company or by any third party.
XIX. RETURNS POLICY: The Company’s Returns Policy, which can be found on the Site or by clicking here, is expressly incorporated into this Agreement as though set forth fully herein by this reference.
XX. STORE POLICY: The Company’s Store Policy, which can be found on the Site or by clicking here, is expressly incorporated into this Agreement as though set forth fully herein by this reference.
XXI. ENTIRE AGREEMENT: This Agreement shall serve as the entire Agreement between You and Company.